Customer Service
Welcome to Laavir customer service. Below you will find answers to our most frequently asked questions. Can't find what you're looking for? Please feel free to contact us using the form at the bottom of this page.
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How do I place an order?
Select your desired product, add it to your cart, and proceed to checkout. Enter your details, choose a payment method, and confirm your order. You will receive a confirmation email as soon as your order has been placed.
Which payment methods do you accept?
We accept iDEAL, Bancontact, credit card (Visa, Mastercard, American Express), PayPal, Apple Pay, Google Pay, and Shopify Payments. You can choose your preferred method at checkout.
Can I still change or cancel my order?
Orders are usually processed within 24 hours and often delivered the very next day. Would you like to change or cancel something? Please contact us as soon as possible. Once an order has been shipped, we are unfortunately unable to make any further changes.
How do I use a discount code?
Enter your discount code at checkout in the "Discount code" field. Click "Apply" and the discount will be immediately deducted from your total amount.
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What is the delivery time?
Orders are usually processed within 24 hours and often delivered the very next day. The exact delivery time depends on your location.
What are the shipping costs?
At Laavir, you enjoy free shipping on all orders. No minimum spend, no surprises at checkout.
How can I track my order?
Once your order has been shipped, you will receive an email with a track & trace code. You can use this to follow your parcel via the carrier's website.
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What is the return policy?
You can return your order within 30 days of receipt. The product must be in its original condition: unused, with tags, and in the original packaging. Please register your return via our contact form.
I received a damaged or incorrect product. What should I do?
We apologise for the inconvenience! Please contact us within 7 days of receipt via our contact form. Mention your order number and include photos of the issue so we can help you as quickly as possible.
How quickly will I receive my refund?
Once your return is approved, the amount will be refunded to your original payment method within 10 working days. Please keep in mind that your bank may require additional processing time.
Can't find your question?
No problem! Feel free to send us a message using the form below and we will respond within 24 hours. If possible, please include your order number for faster assistance.